Tell us where you think
It is our pleasure to serve you and provide you with a consistently superior customer experience, giving you help when you need it, where you need it. The charter below highlights your rights as a Zuku Customer as well as what you can expect from us
All your money back! Get a full refund if we are not able to offer you satisfactory internet or TV service and can't sort it in the first 30 days after installation. Quality from the get-go.
We insist on giving you reliable and consistent service with as little disruption as possible. However, in the case of disruption beyond our control or maintenance activity we will inform you and restore service ASAP.
We're on call! Get in touch with us any time on phone or email should you have any issues or questions about your service and have your issue tracked until resolution/we fix it.
Here's a commitment the other guys aren’t ready to make. Your problems will be addressed in 24 hours of you reporting it to us and you will have it fully resolved within 48 hours.
We respect you and the clock when we knock. Your service visits will be scheduled at convenient times to you, and your home will be treated with courtesy and respect.
Money matters made easy! Your bill will be simple to understand, you will receive it before your due date, and you will have multiple convenient methods to pay it.
You will receive the best communication and entertainment choices and we will continuously improve and enhance your options.