We're here to help.
Sales, support, feedback. We're one call away.
Location:
Gateway Business Park Block E, Mombasa Road, Nairobi, Kenya
Support:
0205-205-205
Sales:
0205-222-222
Email:
support@zukufiber.co.ke
Contact us
Have a question? Send us a message and we'll get back to you within 24 hours.
Support
Frequently asked
How do I reset my WiFi password?+
Log in to the MyZuku app → My Router → Change WiFi Password. Alternatively, call support.
How do I transfer my Zuku service to a new address?+
Submit a relocation request in the MyZuku app or call customer care at least 5 working days in advance.
How do I pay for Zuku?+
You can pay via M-Pesa Paybill, Airtel Money, bank transfer, standing order or through the MyZuku app.
When is my bill due?+
Bills are due on the same day each month based on your activation date.
What is Zuku?+
Zuku is a homegrown East African brand under Wananchi Group offering fiber internet, satellite TV, phone and business connectivity across Kenya, Uganda, Tanzania, Malawi and Zambia.
Which countries does Zuku serve?+
Kenya, Uganda, Tanzania, Malawi and Zambia — with active rollout in more regions.
How long does Zuku Fiber installation take?+
Standard installations happen within 24-72 hours of order confirmation, subject to coverage in your neighborhood.
Is there an installation fee?+
A one-off installation fee applies, but Zuku regularly runs free-installation promotions — check the promotions page or your account portal.
Do I need to be home for installation?+
Yes. An adult on the premises is required to sign off on the installation and set up your WiFi password.
Is Zuku Fiber uncapped?+
Yes — all Zuku home fiber plans are fully uncapped and unshaped for typical residential use.
Do you support IPv6?+
IPv6 is being rolled out progressively on the Zuku network.
Can I upgrade or downgrade my plan?+
Yes, plan changes can be requested through the MyZuku app or by contacting customer care.
How can I reach Zuku support?+
Call 205 205 000, chat on WhatsApp, use the MyZuku app, or visit any Zuku shop.
What are the support hours?+
Phone and chat support: Mon-Fri 08:00-20:00, Sat 09:00-17:00 EAT.
How many channels does Zuku TV carry?+
Zuku TV carries 100+ channels on satellite and 120+ on the fiber platform, including sports, movies, kids, news and local channels.
Can I record TV shows?+
Yes, Zuku TV supports DVR on compatible decoders. Recording depth depends on your storage device.
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